Job Title: Content & Operations Assistant

Department: Operations

Reports To: Ops Lead

Position Type: Part-time or contract, with the opportunity to transition into a full-time role.

Location: Hybrid/London

💡 Job Summary:

As an Operations Assistant, you’ll be at the heart of Twirl’s operations, building strong relationships with our clients and creators while ensuring seamless delivery of projects. You’ll oversee key accounts, manage important projects, and ensure smooth communication between all. With a focus on meeting deadlines and delivering exceptional results, you’ll play a pivotal role in helping us grow while maintaining our high standards.

Plus, you’ll be working with some of the coolest consumer brands out there, building direct relationships with key decision-makers and marketers—and yes, we get their awesome products sent to the office frequently!

🔑 Key Responsibilities:

Client and Creator Relationship Management:

• Build and maintain strong relationships with both brands and creators, acting as their primary point of contact.
• Provide regular updates to clients via email, Slack, or calls, ensuring clear and transparent communication.
• Support creators and brands by addressing their needs, resolving issues, and keeping projects on track.

Project Oversight:

• Oversee key projects, ensuring smooth execution and timely delivery.