Reports To: Operations Lead

Position Type: Long-Term Contract, 1-3h/day

Location: Remote

Starting Date: June 2025

💡 Job Summary:

We’re looking for someone sharp, responsive, and super communicative to handle our daily customer support via Intercom. You don’t need to sit at a desk all day, you just need to be available from 8am–6pm UK time and respond to queries within 10 minutes. (don't care if you do it from the beach, coffee shop, WFH as long as you’re hyper responsive).

What you’ll do:

• Monitor our Intercom between 8am–6pm UK time (Mon–Fri), BONUS if you do weekends too!
• Respond quickly (within 10 minutes max)
• Solve basic support queries (avg. 2–3 tickets/hour with 5min/ticket)
• Escalate or reassign more complex issues quickly
• Use our tools to investigate backend issues (you’ll get a full walkthrough)

What we’re looking for:

• Hyper strong written communication (friendly, clear, to-the-point)
• Ability to handle support independently and think on your feet